Last updated: August 2026
KaleHamosh uses cookies and similar technologies to operate and improve our website.
What Are Cookies?
Cookies are small pieces of information stored on or accessed from your device when you visit a website.
Similar technologies may include pixels, tags, scripts, local storage and other technologies.
Cookies We May Use
Strictly Necessary
These technologies help provide essential website functionality, such as:
maintaining your shopping basket;
processing checkout;
maintaining website security;
remembering essential session information; and
enabling account functionality.
Where the law permits, these technologies may operate without consent because they are necessary to provide services requested by you.
Analytics
Analytics technologies help us understand how visitors use our website and how our website performs.
Where consent is legally required, these technologies will not be activated until you provide that consent.
Advertising & Marketing
We may use advertising technologies to measure campaigns, understand advertising performance or deliver relevant advertising.
Where required by law, these technologies will only be used after you have provided consent.
Functional Technologies
These technologies may remember preferences and provide enhanced website functionality.
Where consent is required, they will only operate after consent has been provided.
Managing Your Preferences
Where our website provides a cookie preference tool, you can use it to accept, reject or change your preferences for non-essential technologies.
You can also control certain cookies through your browser.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Third Parties
Some cookies or similar technologies may be operated by third-party providers used by KaleHamosh, such as our e-commerce platform, analytics services, advertising platforms or payment providers.
The exact technologies used may change as our website develops.
Contact
For questions about our use of cookies:
kalehamosh.ltd@gmail.com
Last updated: August 2026
These Terms & Conditions govern your use of the KaleHamosh website and any purchase made through it.
The website is operated by KaleHamosh Ltd, a private limited company registered in England and Wales (“KaleHamosh”, “we”, “us” or “our”).
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. Our Products
We sell clothing, apparel and related products, including standard products and, where offered, customised or personalised products.
We make reasonable efforts to display product colours, measurements, specifications and images accurately. However, colours may appear slightly different depending on your device or display.
Minor variations that do not materially affect the product may occur.
2. Orders
When you place an order, you are making an offer to purchase the selected products.
Receiving an order confirmation does not necessarily mean that we have accepted your order.
A contract between you and KaleHamosh is formed when we confirm acceptance of your order or dispatch the products, depending on the checkout process used on our website.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
a product is unavailable;
payment cannot be authorised;
incorrect pricing or product information has been displayed;
we reasonably suspect fraud or misuse; or
we are unable to fulfil a customised order as requested.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
3. Prices & Payment
Prices displayed on the website will be shown in the applicable currency and will include or exclude applicable taxes as clearly stated at checkout.
Delivery charges, where applicable, will be displayed before you complete your purchase.
You must provide accurate billing and payment information.
4. Delivery
Available delivery methods, estimated delivery times and delivery charges will be displayed during checkout or on our Delivery Policy page.
Delivery dates are estimates unless we expressly agree otherwise.
Where UK consumer law applies, we will fulfil orders within the legally required period unless another delivery period has been agreed with you.
You are responsible for providing a complete and accurate delivery address.
5. Standard Product Returns
Where you are purchasing as a consumer and the statutory UK cancellation right applies, you generally have 14 days after receiving your goods to notify us that you wish to cancel the contract.
After notifying us, you must return the relevant goods within the applicable legal return period.
Products should be returned in a condition consistent with reasonable inspection of the goods.
We may make a deduction from a refund where permitted by law if the value of the goods has been reduced because they were handled beyond what was necessary to establish their nature, characteristics and functioning.
Further details are provided in our Returns & Refund Policy.
6. Personalised & Custom-Made Product
Certain products may be manufactured, printed, embroidered, altered or otherwise personalised specifically according to your instructions.
Where a product is genuinely made to your specifications or clearly personalised, the statutory change-of-mind cancellation right may not apply.
Once production of a personalised product has begun, we may therefore be unable to accept a cancellation or change-of-mind return.
This does not affect your statutory rights if the product is faulty, damaged, not as described or otherwise does not conform to the contract.
7. Faulty or Incorrect Products
Nothing in these Terms limits your statutory rights under applicable UK consumer law.
Products supplied to consumers must meet the standards required by law, including being of satisfactory quality, fit for their intended purpose where applicable and as described.
If you receive a faulty, damaged or incorrect product, contact us at [CUSTOMER SERVICE EMAIL] with your order number and relevant photographs where appropriate.
8. Intellectual Property
All content appearing on the KaleHamosh website, including our branding, graphics, photographs, product imagery, website design, text and original designs, is owned by or licensed to KaleHamosh unless otherwise stated.
You may not reproduce, distribute, commercially exploit or use our intellectual property without permission.
9. Customer-Submitted Designs
If we allow customers to submit artwork, photographs, logos, text or other material for customisation, you confirm that you have the necessary rights and permissions to use that material.
You must not submit content that is unlawful or infringes another person’s intellectual property rights.
We reserve the right to refuse content that we reasonably consider unlawful, infringing or otherwise inappropriate for production.
10. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer protection law.
Subject to applicable law, KaleHamosh will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from use of the website for commercial purposes where you are purchasing as a consumer.
11. Website Availability
We may modify, suspend or update parts of the website where reasonably necessary.
We do not guarantee that the website will always be available without interruption.
12. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.
Nothing in these Terms removes rights that consumers cannot lawfully waive.
13. Contact
Questions regarding these Terms may be sent to:
KaleHamosh Ltd
kalehamosh.ltd@gmail.com
Last updated: August 2026
We want you to be satisfied with your KaleHamosh order. This policy explains how cancellations, returns and refunds are handled.
Standard, Non-Personalised Products
Where the statutory UK cancellation right applies, you may notify us that you wish to cancel your purchase within 14 days after receiving your order.
Contact us at:
kalehamosh.ltd@gmail.com
Please include your order number.
After notifying us of your cancellation, the products must be returned within the applicable legal return period.
Unless the product is faulty or we state otherwise, you may be responsible for the direct cost of returning the product.
Products should be returned securely packaged.
You may inspect products in the same way you reasonably could in a physical shop. If unnecessary handling reduces the value of the product, we reserve the right to make any deduction permitted by law.
Personalised & Custom Products
Products that are made to your specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right.
Examples may include:
custom printed clothing;
personalised text;
customer-submitted artwork;
custom logos;
personalised names or numbers;
specially produced designs; and
products manufactured specifically according to your instructions.
Once production of such an item has begun, cancellation or change-of-mind returns may therefore not be available.
This exclusion does not affect your statutory rights where an item is faulty, damaged, incorrectly produced or not as described.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged, incorrectly produced or materially different from what you ordered, please contact us as soon as reasonably possible.
Send:
your order number;
a description of the issue; and
photographs showing the problem where appropriate.
We will assess the issue and provide the remedy required under applicable consumer law.
Your statutory rights are not affected by this policy.
Refunds
Where a refund is due, it will normally be issued using the original payment method unless otherwise agreed.
Refund timing may depend on your bank or payment provider.
Where the statutory cancellation rules apply, refunds will be processed within the time limits required by law.
Exchanges
Where exchanges are offered, they remain subject to product availability.
An exchange policy offered voluntarily by KaleHamosh does not replace or reduce your statutory consumer rights.
Contact
For returns or refund requests:
KaleHamosh Ltd
kalehamosh.ltd@gmail.com
Last updated: August 2026
KaleHamosh Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law.
1. Who We Are
The data controller responsible for this website is:
KaleHamosh Ltd
Email: kalehamosh.ltd@gmail.com
2. Information We May Collect
Depending on how you use our website, we may collect:
your name;
email address;
telephone number;
billing and delivery addresses;
order history;
products purchased;
customer service communications;
account information;
IP address;
device and browser information;
website activity;
marketing preferences; and
information necessary to process payments.
Payment information may be processed directly by our payment service providers rather than stored by KaleHamosh.
3. How We Use Your Information
We may process personal information to:
process and fulfil orders;
collect payments;
arrange delivery;
provide customer support;
process returns and refunds;
prevent fraud and protect our website;
maintain business and accounting records;
comply with legal obligations;
improve our products and website;
understand website performance; and
send marketing communications where permitted.
4. Legal Bases
Depending on the processing activity, we may process personal data because:
it is necessary to perform a contract with you;
it is necessary to comply with a legal obligation;
we have a legitimate interest in operating and protecting our business; or
you have provided consent where consent is required.
5. Sharing Information
We may share personal information where necessary with trusted service providers involved in operating our business, including:
payment processors;
website and e-commerce providers;
delivery and logistics companies;
IT and hosting providers;
analytics providers;
marketing platforms;
accountants and professional advisers; and
authorities where disclosure is legally required.
We do not sell your personal information.
6. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where required, we will use appropriate safeguards for international transfers of personal data.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and reporting requirements.
8. Your Rights
Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including rights to:
request access;
request correction;
request deletion;
restrict certain processing;
object to certain processing;
request data portability; and
withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions.
To exercise a privacy right, contact
kalehamosh.ltd@gmail.com
You may also have the right to complain to the UK Information Commissioner’s Office.
9. Marketing
Where required by law, we will obtain appropriate consent before sending electronic marketing.
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
10. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet transmission or storage system can, however, be guaranteed to be completely secure.
11. Changes to This Policy
We may update this Privacy Policy where our practices, services or legal obligations change.
The latest version will be published on this website.